1. Shock Warehouse is not responsible for parts installed incorrectly.
Installations are limited by the Customer's own mechanical ability and
training. If you are unsure about installation, please check with a professional
mechanic and /or a repair manual.
2. We are not responsible for false or incorrect information supplied
by a Customer that may result in the incorrect part being sold or purchased.
The end Customer is believed to be competent and knowledgeable about their
vehicle and it's parts. If you are unsure about information on your particular
vehicle, please check with the vehicle's manufacturer.
3. Vehicles quoted and listed in our Online Catalog are presented to be
a U.S. version vehicle. Not a gray market / right hand drive model, or
4. Shock Warehouse is not responsible for manufacturer backorders. Shock
manufacturers go on backorder on a daily basis leaving us unable to update
the part numbers on the site in a timely fashion. If you suspect a number
is on backorder please call us to see if it is available before you order.
5. Shocks MUST be returned to the following address or the customer will
be charged a 30% (THIRTY PERCENT) re-stock fee.
4700 North Dixie Highway #16
Oakland Park, FL, 33334
Warranties on the products we distribute are the sole responsibility
of the Shock Manufacturers and their respective policies. Shock Warehouse
Inc. does not imply or give any warranty on products sold through this
company, we are not a Manufacturer. Shock Manufacturer's warranties do
not cover installation or removal fees, repairs, obsolete products no
longer available, or shipping costs, which are the total responsibility
of the product user and/or Consumer or Customer and the product Manufacturer.
All warranties require an original proof of purchase. If you have
a specific question about a warranty, please check with the product manufacturer.
They have the final say over any warranty situations. Manufacturers in
most cases require inspection and testing of parts for verification of
a defect, and will not issue a replacement part until that has been done.
1 Used or installed products cannot be returned.
2 Returned products must be new.
3 New products returned are subject to a 20% restocking charge.
4 Custom made / fabricated parts cannot be returned.
5 Special Order parts cannot be returned. (Example: Nivomats, Suspension
kits, special order coil overs, etc...)
6 Racing parts cannot be returned.
7 Items to be returned must be returned to us within 45 days of the purchase
8 New items returned must be in good salable condition. If any hardware
is missing, you will be charged the cost or replacing it.
9 Customers who received free shipping will be charged a $15 service fee
upon return of product.
10. We reserve the right to refuse any product return or credit.
Shockwarehouse.com RGA Request Form
By filling in this form, you are only REQUESTING an RGA (Return
Goods Authorization number).
You cannot return any product without an RGA number we have given you.
Any shipment sent to us WITHOUT AN RGA will be REFUSED by our shipping
If approved, an RGA number will be emailed to you. Be sure and mark the RGA clearly on the outside of the shipment for our shipping dept. to see. Refunds
can take up to THIRTY DAYS (30). Refunds are credited on the 15th and 30th of each month.