|Q. How can I check my order online?
A: Use the fields above
. Enter your ORDER number (you will see this on the printable
web page that shows a copy of your order, just after you have placed
it online, and in your confirmation email), and enter the first
5 digits of the ZIP Code used for your billing address. (Order
status should be available within 1-2 business days of the purchase
|Q. I didn't get a confirmation by email?
A. Unfortunately the number one reason
people do not get that email is because they accidently miss-type
in a wrong email address. The second reason is because they use
a mailbox which is either full, or no longer in use. Typically,
1 out of 10 of those emails bounces back to us. If you printed
the page after you ordered, the email essentially says the same
|Q. I didn't see a tracking number when
I checked on my order?
A. Not all shipments will have a tracking number.
If an order is dropshipped to you from the Manufacturer, such as Monroe or Edelbrock,
they do not send us the tracking number. Either because they choose not
to, or do not have a way to do so. UPS,
FEDEX GROUND, and other
carriers normally deliver in 7 to 10 working days. You can also get
an idea of when a shipment will arrive from UPS without a tracking
number, by using ZIP CODES.
for that page on their site. If you do not recieve your order within
10 working days, please
contact us, and
we will have them trace your shipment.
|Q. When I checked the status of
my order online, it said it could not be proccessed. What Can I do?
A. For more information and help on Office Policies, please
|Q. Why are the part numbers
I recieved not like the ones when I ordered?
A. Our software online requires us to use prefixes
and suffixes on a part number, also, some of those are for internal use
here in the office. But normaly, the core part number we use is the same
as the manufacturers. Usually, when an invoice is made after an order,
it will contain just the core part number. Either way, they will not
always match exactly, and it does not mean you have recieved the wrong part.
|Q. A couple of the shocks
I recieved did not have a dust boot, is this ok?
A. Not all shocks will have a dust cover. On some
vehicles, there is no boot or dust shield because of clearance. For
instance, on a lot of Chrylser, GM , and Ford made cars and trucks,
in the front, there is not enough room in the control arms for them.
|Q. Some of the shocks
I got did not have a strap on them when I took them out of the box?
A. The straps serve only one purpose, and that
is to fit the unit in the box. All the manufacturers use certain size
boxes. If the boxes they use are, say, 20 inches long, and a strut or
shock is 29 inches long, that unit will get a strap to compress it
to fit in the box. And if the shock is shorter than 20 inches, then
a strap is not needed, since it fits in the box with room to spare.